What is the current version of the Espion software?

The Espion software is constantly undergoing updates and revisions. You can get the latest software as well as the patch notes at the Users portion of the site.

I tried to register for the User's site, but my account has not been activated or has been deleted. What now?

Forum registration is currently moderated due to large amounts of spam bots attempting to register, and sometimes this can lead to delays in activation or accidentally deleting a 'real' account. If you are having trouble registering, send an email to forums@diagnosysllc.com with your username and the name of your institution.

What do software updates cost?

Diagnosys does not charge for software updates.

I accidentally deleted a patient/test/protocol. Can I get it back?

Yes. Contact Diagnosys at support@diagnosysllc.com or by calling +1 978-458-1600 (US & Non-European customers) or mail@diagnosysuk.co.uk or +44 1223 520 699 (UK/Europe).

When I start the program, it takes a long time for the database to load. Why is this, and what can I do about it?

The primary reason the software can be slow to start up is that the database is too large. Creating a new database and importing your protocols over is generally the easiest way to solve this.

Note: deleting old or unused patients/test/protocols will not shrink the size of your database, as the files themselves are not deleted, just hidden.